Use the issued transfer reference
Keep the reference shown in the transfer record or receipt and enter it exactly on the official tracking page. An enquiry request number is not an issued transfer reference. If a reference has not been issued, check your account request record or ask the team which processing stage it has reached.
Keep the reference separate from the payout code
A reference helps locate the record; a payout code, where provided, is private to the beneficiary. Do not publish receipts exposing that code, identity records or account details. Tracking may show a partially masked name for privacy. Use your account and official support channels to review further details.
If no result appears or updates take time
Compare every character with the receipt and confirm that you are tracking an issued transfer. A missing result alone proves neither success nor failure. Keep the displayed message and time of your check, then contact UR with the reference, service and countries. Do not pay again or create a duplicate transfer because a screen is empty.
Prepare a clear support enquiry
Provide the reference, service, request date and issue, such as a delayed payout or required correction. Do not send passwords or sign-in codes. A status label alone does not guarantee a delivery time; the team can explain how document review, bank hours or payout availability affect your request.
Your enquiry checklist
- Issued transfer reference from the receipt or account
- Service name and request date
- Status or error message and when it appeared
- Receipt images with payout codes and sensitive data concealed
Paying suppliers in China in yuan: prepare your UR request
Prepare a China supplier payment request with the invoice, beneficiary name, account type and yuan target, then check the exchange rate, fees and expected net payout.
Read the guideBank transfer and SWIFT details: a request checklist
Prepare a UR bank transfer request with beneficiary name, account number or IBAN, SWIFT, payment purpose and documents, then confirm fees and estimated timing.
Read the guideUnderstand transfer costs: exchange rates, fees and net payout
Distinguish the transfer amount, total payable and expected net payout, check the exchange-rate unit and confirm possible charges before approving a UR request.
Read the guide